Shipping Policy

Welcome to Modern Wanderer Co. This Shipping Policy explains how we handle the processing, delivery, and shipping of all orders placed through our website https://modernwandererco.com.

We are committed to delivering high-quality products—ranging from Ceramic Art and Christmas Decorations to Drinkware, Incense Holders, Plant Decorations, and Pocket Tokens—in a timely and reliable manner.

1. Order Processing Time

All orders are processed and prepared for shipment within 1–2 business days (Monday to Friday) after receiving payment confirmation.

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Orders placed after this time or on weekends/holidays will be processed the next business day.

If an item is temporarily out of stock or requires additional processing time, we will contact you by email to provide an updated delivery estimate.

2. Handling and Transit Time

We strive to ensure prompt and reliable delivery of every order.

  • Handling Time: 1–2 business days (Mon–Fri)
  • Transit Time: 3–5 business days (Mon–Fri)
  • Estimated Total Delivery Time: 4–7 business days depending on the customer’s location

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, postal delays, or carrier service disruptions.

3. Shipping Destinations

Modern Wanderer Co ships to all destinations within the United States. We are continually working to expand our service area. For international shipping inquiries, please contact our support team at support@modernwandererco.com before placing an order.

4. Shipping Cost

We offer free shipping on all orders within the United States. There are no hidden fees or additional shipping charges at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and carrier details.
You can track your package using the provided link to monitor its delivery status in real time.

If you do not receive a tracking email within 48 hours of purchase, please check your spam folder or contact us directly for assistance.

6. Delivery Timeframe

Delivery times depend on your location and the carrier’s network efficiency. Estimated delivery for all destinations is 4–7 business days after dispatch.

Please note:

  • Deliveries are made Monday through Friday (excluding holidays).
  • Delivery delays may occur during peak seasons such as holidays or promotional sales periods.

7. Wrong Address or Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information at checkout.
If an incorrect or incomplete address is provided, Modern Wanderer Co cannot be held responsible for delays or lost shipments.

If a package is returned due to an incorrect address, the customer may be required to pay for reshipping. Please review all order details before finalizing your purchase.

8. Damaged or Lost Packages

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at support@modernwandererco.com with your order number and relevant details.

  • Damaged Items: We will arrange a replacement or issue a refund upon confirmation of damage.
  • Lost Packages: If your package is confirmed lost by the carrier, we will either reship the order or refund the full purchase amount.

9. Returns and Exchanges

We accept returns and exchanges in accordance with our Return and Refund Policy.

  • Return Period: Within 30 days of delivery
  • Product Condition: Must be new and unused
  • Return Method: By mail
  • Restocking Fees: None
  • Refund Processing Time: 5 business days after receipt of returned items
  • Return Shipping Costs: Customers are responsible unless the product was defective or damaged upon arrival

For exchanges, please contact our customer support team before returning your item.

10. Shipping Restrictions

Certain fragile ceramic items or oversized decorations may have special packaging or delivery requirements.
We currently do not ship to P.O. Boxes, APO, or FPO addresses to ensure secure and trackable deliveries.

11. Contact Information

For any shipping-related questions or concerns, please contact our support team. We’re always happy to assist.

Modern Wanderer Co
Email: support@modernwandererco.com
Phone: +1 734-982-4001
Office Address: 28512 Place St, Gibraltar, MI 48173, USA
Website: https://modernwandererco.com

12. Updates to This Shipping Policy

Modern Wanderer Co reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page with a revised “Last Updated” date.

We encourage customers to review this policy periodically to stay informed about our shipping practices.