Refund & Return Policy

At Modern Wanderer Co, we are dedicated to providing our customers with beautiful, high-quality products — from Ceramic Art and Christmas Decorations to Drinkware, Incense Holders, Plant Decorations, and Pocket Tokens.

We want you to feel confident shopping with us. This Refund & Return Policy explains how we handle returns, exchanges, and refunds to ensure a smooth and fair shopping experience for every customer.

1. General Return Policy

We accept returns for both defective and non-defective products. If you are not satisfied with your order, you may return it within 30 days of delivery for a refund or exchange, provided the item meets the conditions outlined below.

Return Eligibility:

  • The product must be new, unused, and in its original packaging.
  • Returns must include all original accessories, tags, and packaging materials.
  • Items that show signs of use or damage caused by the customer are not eligible for a refund.

Return Method:

  • All returns must be made by mail to our official return address provided after contacting our support team.
  • We do not accept in-person returns.

2. Return Process

To initiate a return:

  1. Email our support team at support@modernwandererco.com with your order number and the reason for your return.
  2. Our team will review your request and provide detailed return instructions, including the return shipping address.
  3. Carefully package your item to prevent damage during transit.
  4. Ship the return using a trackable mail service.

Once your return is received and inspected, you will receive an email notification confirming the status of your refund or exchange.

3. Return Timeframe

You must request a return within 30 days of receiving your order. Returns received after this period may not be eligible for a refund or exchange.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item was defective, incorrect, or damaged upon arrival.
  • If your item arrived damaged or defective, Modern Wanderer Co will cover all return shipping costs and provide a prepaid return label.

5. Refund Policy

Refund Eligibility:
Refunds are issued once the returned item is received and inspected to ensure it meets our return conditions.

Refund Method:
Approved refunds will be processed to the original payment method used during checkout.

Refund Processing Time:
Please allow up to 5 business days after we receive your return for your refund to be issued. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Restocking Fees:
We do not charge any restocking fees.

6. Exchanges

We gladly accept exchanges for eligible products. If you received a defective or incorrect item, or if you wish to exchange an unused product for another item, please contact us within 30 days of delivery.

Exchange Eligibility:

  • The returned item must be in new condition and unused.
  • Exchanges are subject to product availability.

Once your exchange request is approved, we’ll send you detailed return instructions.

7. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please notify us immediately at support@modernwandererco.com with clear photos of the product and packaging.

We will offer one of the following solutions based on your preference and product availability:

  • A replacement of the defective item at no additional cost.
  • A full refund issued to your original payment method.

8. Non-Returnable Items

For safety and quality assurance, the following items cannot be returned:

  • Personalized or custom-made products
  • Clearance or final sale items
  • Products damaged due to misuse or neglect

9. Shipping and Delivery Notes

All orders are processed promptly:

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 1–2 business days (Mon–Fri)
  • Transit Time: 3–5 business days (Mon–Fri)
  • Estimated Total Delivery Time: 4–7 business days

Shipping is free for all orders. Delivery times may vary based on destination and carrier performance.

10. Cancellations

Orders may be canceled before shipment by contacting our customer service team at support@modernwandererco.com. Once an order has been shipped, it can no longer be canceled and must follow the return process described above.

11. Contact Information

For questions, concerns, or assistance with your return, refund, or exchange, please contact us using the information below:

Modern Wanderer Co
Email: support@modernwandererco.com
Phone: +1 734-982-4001
Office Address: 28512 Place St, Gibraltar, MI 48173, USA
Website: https://modernwandererco.com

12. Policy Updates

Modern Wanderer Co reserves the right to modify or update this Refund & Return Policy at any time. All changes will be posted on this page with a revised “Last Updated” date.

We encourage customers to review this policy regularly to stay informed about our return and refund practices.