FAQs

Welcome to the Modern Wanderer Co FAQs page. Below you’ll find answers to the most commonly asked questions about our products, shipping, payments, returns, and more.

1. What kind of products does Modern Wanderer Co offer?

Modern Wanderer Co specializes in handmade and artistic home décor and lifestyle items, including Ceramic Art, Christmas Decorations, Drinkware, Incense Holders, Plant Decorations, and Pocket Tokens. Every item is carefully crafted to bring warmth, creativity, and style to your home.

2. When was Modern Wanderer Co founded?

Modern Wanderer Co was founded on July 18, 2023, with a vision to blend modern design and craftsmanship into timeless decorative pieces.

3. How long does it take to process my order?

Orders are processed within 1–2 business days (Monday to Friday). Once your order is ready for shipment, you’ll receive a confirmation email with tracking details.

4. What is the estimated delivery time?

Our estimated total delivery time varies depending on your location:

  • Handling time: 1–2 business days
  • Transit time: 3–5 business days
  • Total delivery time: Approximately 4–7 business days for all destinations.

Please note that delivery times may vary slightly due to shipping carrier delays or high order volumes during holidays.

5. What is your order cut-off time?

Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) are processed the same business day. Orders placed after this time will be processed the following business day.

6. Do you offer free shipping?

Yes, shipping is completely free for all orders placed on Modern Wanderer Co.

7. What payment methods do you accept?

We accept a wide range of secure payment options, including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet. All available payment methods are displayed during checkout.

8. Can I return or exchange my order?

Yes, we accept returns and exchanges for both defective and non-defective products.

  • Return period: 30 days from the delivery date
  • Product condition: Must be in new, unused condition
  • Return method: By mail
  • Restocking fees: None
  • Refund processing time: 5 business days after receiving your return
    Please note that customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

9. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at support@modernwandererco.com with your order number and a clear photo of the damaged product. We will arrange a replacement or full refund at no additional cost to you.

10. How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email containing your tracking number and a direct link to track your package in real-time.

11. Do you ship internationally?

Currently, we ship within the United States. International shipping options may be added in the future as we expand our operations.

12. Can I cancel my order after placing it?

If your order has not yet been shipped, you can request a cancellation by contacting us at support@modernwandererco.com as soon as possible. Once shipped, cancellations are not possible, but you may initiate a return after delivery.

13. Do you charge sales tax?

Applicable sales taxes are calculated automatically at checkout based on your shipping address and local regulations.

14. How do I contact Modern Wanderer Co for further assistance?

If you have any additional questions or need personalized assistance, you can reach us through the following channels:

Our support team is available Monday through Friday and strives to respond to all inquiries promptly.

15. Why choose Modern Wanderer Co?

Modern Wanderer Co is dedicated to offering unique, handmade, and artistically designed pieces that inspire creativity and warmth in every home. We take pride in our craftsmanship, ethical sourcing, and exceptional customer service.